Shipping Policy
This shipping policy explains how we process and ship your orders placed on our website. We strive to provide clear and accurate information so you can understand the process after placing your order.
Processing Time
We will process your order within 1 to 3 business days after receiving your order confirmation. Processing time includes order verification, quality inspection, and packaging. We do not process or ship orders on weekends and public holidays.
If the order volume is large, the processing time may be slightly longer. In this case, we will notify you promptly. After your order is shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Costs and Delivery Time
Shipping costs will be calculated at checkout based on your shipping address and selected shipping method. Delivery time is an estimated time, calculated from the shipping date, not the order date.
Delivery Method | Estimated Delivery Time | Cost
Standard Delivery: 7-15 business days (Calculated at checkout)
Express Delivery: 7-12 business days (Calculated at checkout)
International Delivery: 10-20 business days (Calculated at checkout)
Please note that the delivery times listed above are estimates provided by the carrier and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, or other uncontrollable factors.
International Delivery
We offer international delivery services to some countries. Please note:
Delivery time varies by destination.
Customers are responsible for any customs duties, taxes, or import fees levied in their country.
We are not responsible for delays caused by customs clearance.
Some carriers may charge additional handling fees for international delivery.
Order Tracking
After your order is shipped, you will receive an email containing a tracking number and a link to the carrier’s tracking page. Tracking information may take up to 24 hours to update after shipment.
Incorrect Address
Please ensure the shipping address you provide at checkout is complete and accurate. If your order is returned due to an incorrect address, we will contact you to arrange for reshipment. Additional shipping costs may apply.
Lost or Delayed Packages
If your package is lost in transit or significantly exceeds its estimated delivery time, please contact us. We will cooperate with the carrier to investigate the matter. Please note that we are not responsible for delays caused by the carrier or for situations beyond our control.
Contact Us
If you have any questions about our refund policy or need assistance with refunds, please contact us:
Monday to Friday: 10:00 – 18:00
Phone: +86 17342833899
Email: support@wtsilicook.us
Address: No. 5, Houhe Guoci East, Yuguang Village, Yuhu Street, Rongcheng District, Jieyang City