Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop at our physical stores. We value your privacy and are committed to handling your personal information transparently.

Information We Collect

We collect information that you voluntarily provide, including:

Contact Information: When you place an order or contact us, we collect your name, email address, shipping address, and phone number.

Order Information: Payment information is processed through a secure third-party payment service provider. We do not store complete payment card information on our servers.

Account Information: If you create an account with us, we store your saved addresses and order history.

Usage Data: We automatically collect some information about your interactions with our website, such as the pages you visit and the websites from which you visited our site. This helps us understand website usage and improve your user experience.

How We Use Your Information

We will use your information for the following purposes:

Processing and fulfilling your orders, including shipping and customer service

Communicating with you regarding your orders, inquiries, or account matters

If you choose to receive these, we may send you updates or promotional offers from time to time (you can unsubscribe at any time)

Improving our website, products, and services

Fulfilling legal obligations

Sharing Your Information

We will not sell, exchange, or rent your personal information to third parties. We will only share your information in the following situations:

Service Providers: We work with trusted third parties (such as payment processors, logistics carriers, and email sending services) to help us operate our business. These service providers only access your information to the extent necessary to fulfill their responsibilities and are obligated to protect your information.

Legal Requirements: We may disclose your information if required by law or applicable law.

Data Security

We will take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses industry-standard encryption technology for data transmission. However, no method of internet transmission is absolutely secure, and we cannot guarantee absolute security.

Your Choices

You can:

Update or correct your account information at any time

Unsubscribe from marketing emails using the link provided in each email

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can disable cookies through your browser settings, but this may affect some functionality of the website.

Children’s Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page, indicating the effective date of the updated policy. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we process your information, please contact us through the following methods:

Monday to Friday: 10:00 – 18:00

Phone: +86 17342833899

Email: support@wtsilicook.us

Address: No. 5, Houhe Guoci East, Yuguang Village, Yuhu Street, Rongcheng District, Jieyang City

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